01
Introduction
Charman Construction & Design ("we", "us", or "our"), founded by Chintan Barman and based in Kokrajhar, Assam, is committed to protecting the privacy and personal data of every individual who interacts with our website and services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you. It applies to all visitors, prospective clients, and clients who engage with our website or contact us regarding our architectural design, 3D elevation design, interior design, structural design, and project management consultancy services.
By using our website or submitting your information to us, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.
02
Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Fill out our contact or enquiry form
- Send us an email or call us
- Request a quote, site visit, or project consultation
- Engage us for any of our design or consultancy services
The types of personal information collected may include:
- Full name
- Email address
- Phone number
- Project address or site location
- Project details, requirements, and preferences
- Budget range and timeline expectations
- Any other information you voluntarily share with us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms
- Device type and screen resolution
This information is collected through cookies, log files, and similar tracking technologies.
2.3 Information from Third Parties
We may receive limited information about you from third-party platforms such as social media channels or business listing directories, where you have publicly shared information or engaged with our business profile.
03
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide project consultations
- To prepare and deliver design proposals, quotations, and project documentation
- To carry out architectural, structural, interior, and project management services you have engaged us for
- To coordinate site visits, inspections, and vendor activities on your behalf
- To communicate updates, project progress, schedule changes, or service-related information
- To improve our website content, services, and user experience
- To comply with applicable legal, regulatory, and contractual obligations
- To maintain internal records and project archives
We will not use your personal information for purposes unrelated to those stated above without your prior consent.
04
Legal Basis for Processing
We process your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. Our legal bases for processing include:
- Consent - Where you have provided explicit consent for us to process your data
- Contractual necessity - Where processing is necessary to perform a contract with you or to take pre-contractual steps at your request
- Legal obligation - Where we are required to process data to comply with applicable Indian laws and regulations
- Legitimate interests - Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms
05
Sharing Your Information
Charman Construction & Design does not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:
- Service partners and contractors - Structural engineers, site supervisors, material vendors, or consultants engaged to deliver your project, who are bound by confidentiality obligations
- Website and technology providers - Platforms and service providers that support our website operations (e.g., hosting, analytics), who are contractually restricted from using your data for independent purposes
- Legal compliance - Where required by law, court order, or a government authority under applicable Indian legislation
- Business restructuring - In the event of a merger, acquisition, or transfer of business assets, subject to equivalent data protection commitments
All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection standards.
06
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and gather analytical insights.
6.1 Types of Cookies Used
- Essential cookies - Required for basic website functionality such as navigation and page loading
- Analytical cookies - Help us understand how visitors interact with our website (e.g., Google Analytics or similar tools)
- Preference cookies - Remember your settings and browsing preferences
6.2 Managing Cookies
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of our website. For more information on managing cookies, refer to your browser's help documentation.
07
Data Retention
We retain your personal information only for as long as is necessary for the purposes described in this policy, or as required by law. The retention periods we apply are:
- Enquiry and contact data - Retained for up to 2 years from the date of last contact, unless a project engagement follows
- Client project data - Retained for the duration of the project and for a period of up to 7 years thereafter, for legal, warranty, and record-keeping purposes
- Website analytics data - Retained in aggregated or anonymised form as permitted by our analytics provider's data policies
Upon expiry of the retention period, personal data is securely deleted or anonymised.
08
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure and encrypted email communication where applicable
- Restricted access to personal data on a need-to-know basis within our team
- Password-protected storage for digital project files and client documentation
- Regular review of our data handling and security practices
Please note that no method of electronic transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you and the relevant authorities as required by applicable law.
09
Your Rights
Under the Digital Personal Data Protection Act, 2023, and applicable Indian law, you have the following rights regarding your personal data:
- Right to access - You may request a copy of the personal data we hold about you
- Right to correction - You may request correction of inaccurate or incomplete personal data
- Right to erasure - You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations
- Right to withdraw consent - Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing
- Right to grievance redressal - You may raise a complaint with us regarding the handling of your personal data
To exercise any of the above rights, please contact us using the details provided in Section 12 of this policy. We will respond to your request within a reasonable time, and in accordance with the timelines prescribed under applicable law.
10
Third-Party Links
Our website may contain links to external websites, social media platforms, or third-party services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the content, privacy practices, or security of third-party platforms.
11
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that personal data has been collected from a child without appropriate parental consent, we will promptly delete such information. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational procedures. Any material changes will be posted on this page with an updated "Last Updated" date.
We encourage you to review this Privacy Policy periodically. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.
13
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us:
Charman Construction & Design
Attn: Chintan Barman, Founder & Director
We are committed to resolving any privacy concerns promptly and transparently.
